“Erica is the reason I chose your hotel!”
I have called and looked up, on the internet, many hotels in the Houma and Thibodaux area. Erica was the first to say her first name and be friendly, as well as thank me for calling. So many others I called answered me with a robitic response, no name or thank you, just a ” put out attitude to my questions about rooms”. Yor property is still about 25 minutes from my destination everyday in Houma, but I will be booking with you. Erica is the primary reason, I appreciate that she took the time to be polite and friendly, telling me about the area and how close I will be to canal street. My stay will be starting after Mardi Gras through the end of May, 2 nights each week. Erica was the first person I spoke to, she made up my mind to stay at your hotel. Hire more like her!!!
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